Halloween Party

Our Halloween Party will be on October 31, 2016( Monday) at 3:00 p.m. Please send a  costume with your child. We will have games and activities. The children will trick or treat through the center. If you would like  to send treat with your child, please talk to the staff.

 

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Grievance Procedure

PARENTS AND CHILDREN

Families are asked to raise all grievances at center-level first. This will give those most closely involved an opportunity to address any issues in the light of a detailed awareness of the everyday issues faced at the Centre and a detailed knowledge of the family and child. The Center will maintain privacy and confidentiality to the maximum extent possible and assure families and staff of this.

It will be documented and an investigation will be made by the program director. All information will be filed and a meeting with both the staff and the parent/children concern will be scheduled to deal and find solution to any problem as soon as possible.

 

PARENT CONCERN POLICY AND PROCEDURES

Parents can openly share to the director or staff any concerns regarding the care for their children.

Staff will deal with parents concern in a positive manner when a family has chosen to approach you with a concern about another staff member. Treat the matter with the utmost confidentiality, and raise the matter with the staff member concerned or with the Director, as you feel appropriate.

Once concern is raised changes/solution must be made as applicable to serve the families and children better.

Orientation

PARENTS

  • Parents will be oriented as they come to register the child. The director will go through the checklist provided by the centre as they come to visit the centre.

Orientation will follow the following steps :

  • Show the room
  • Show where the medication box is stored, show and instruct parents how to fill out forms for medication as need arises
  • Show and instruct parent how to sign in and out in the prescribed sign in sheet
  • Let parents read the Parents manuals and sign that they have understood the centre’s policies. Have parents sign the registration forms and orientation checklist
  • Introduce the parent to the staff assigned to their child/ren.
  • Let the staff orient the parent what to do and bring for their children.
  • Let parents be aware that the centre has an Open Door Policy
  • After the parent orientation the parent can bring the child in the room and stay with him/ her inside the room for a couple of hours to prevent behavior issues on the child’s start date.

Field Trip Policy

  • Field trips permission forms will be sent out to parents stating field trip information such as date, location, objective, cost if any, means of transportation, time of leaving and time of coming back, contact person, name of staff who are going to the field trip with the children, number of children and number of staff.
  • Fieldtrips will be planned by the staffs according to children’s interest and to promote new experience and learning. Staff will always take into consideration the safety of the children when planning for a fieldtrip.

    See Guidelines for Planning a Successful Fieldtrip.

  • An extra staff will always accompany the children whenever there is a fieldtrip or outings. Additional adults will accompany the children to enhance the ratio for the center.
  • Whenever a fieldtrip is scheduled parents are encourage by staff and director to volunteer and join the trip.
  • Head counts and / or roll call are done before, during and after the field trip as follows: leaving the daycare, walking to the bus station, getting on and off the bus, before entering and leaving the location of the fieldtrip and going back to the daycare.
  • Parents will send bug repellent, sunscreen, hats, and sunglasses if they feel their child requires them.
  • Children will wear an identification tags with name, address and phone number of the center.
  • A Consent form which contains the date, location, a method of transportation, requirement of appropriate clothing/necessities, and departure and arrival time in the Center must be signed by guardian and dated.
  • Lunch and drinks that meet the Canada Food Guide must be sent with the child by the parent.
  • Parents of children that are a discipline problem on field trips will be notified. The parent may be required to pick-up the child at the field trip location.
  • Staff and the facility have the right to refuse to take a child on a field trip if documented behavior of the child was inappropriate at the Centre or on a previous field trip. The parent is then responsible for that child on that day.
  • Emergency bag will be brought during fieldtrip which contains the children portable records and first aid.
  • Transportation for field trip will be Edmonton Transit and Yellow Bus Service. The center will not use taxis or parental vehicles to transport children. Children will be reminded on safety in using the Edmonton Transit and Yellow Bus Service. The staff will enforce car safety rules that comply with Transport Canada guidelines.
  • The date, location and exact address, time of departure and arrival and contact number of staff to be contacted will be posted in the centers door so parents can see.
  • Parents are encouraged to join fieldtrip as volunteer. Volunteers should abide with the policy as stated in Staff Handbook.

Transportation Procedure

  1. Program will be notified of the child’s name and grade
  2. Name of school will be given to the program at the time of the registration along with thr drop off time and pick up time for preschoolers and school starts and dismissal for Out of School Children
  3. As soon as the bell rings the following procedures will be observed
    1. For Smart Choice Daycare Kindergarten going to St. Alphonsus School and Head Start the staff will walk the children from the daycare to their room and vice versa. For Smart Choice Out of School Care children going to St. Alphonsus School the staff will walk them from the OSC room going to the entrance door of the school from the daycare hallway and vice versa.
    2. At Pebbles Out of School Care the children will be let out five minutes before the bell to line up outside to enter the school. It is the policy of the school that the children line up outside before entering. Children attending Kindergarten will be walked to and from their Kindergarten classroom by staff
    3. At Sunflower Out of School Care the Kindergarten and OSC children will walk by themselves from the OSC room to their classrooms when the bell goes
  4. In case the child takes the bus in going to school the parents would notify the Program Director and the staff of the following:
    1. Name of the school bus driver
    2. His/her phone number
    3. The name of the bus
    4. Meeting place
    5. Pick up and drop off time

      If the bus driver did not come on time or cannot make it on time he/she should call to inform the Centre. If the bus driver failed to do so the Program Director will call the parent or custodian to pick his/her child from the school or bus. It is not the Program’s responsibility to transport the child from school when the bus is late or cannot transport the child to or from school.

  5. It is the responsibility of the parents to drop their child off at the daycare or at the Out of School Care room. It is also their responsibility to pick them up from the Centre.
  6. If the child did not show up after 10 minutes of dismissal time the program director would call the school and the parents of their child’s whereabouts. It is the responsibility of the parents to inform the staff if their children would not come back to the center after the school. In case the child informs the staff they will not be in care, it is the responsibility of the staff to call the parent to confirm.
  7. It is the responsibility of the parents to inform the center of any changes/deviation to plan or emergencies (e.g. child is sick)

 

Transportation Policy

The centre would inform the parents at the time of the registration how the transportation procedure from the school to the centre’s room would be implemented. An agreement between the parents and the centre shall be signed by both parties.

Field Trip Policies

  1. Parents will send bug repellent, sunscreen, hats, and sunglasses if they feel their child requires them.
  2. Consent forms must be signed by guardian and dated.
  3. Lunch and drinks that meet the Canada Food Guide must be sent with the child by the parent.
  4. Parents of children that are a discipline problem on field trips will be notified. The parent may be required to pick-up the child at the field trip location.
  5. Staff and the facility have the right to refuse to take a child on a field trip if documented behavior of the child was inappropriate at the centre or on a previous field trip. The parent is then responsible for that child on that day.
  6. Additional adults will accompany the children to enhance the ratio for the center.
  7. Volunteer / Parent will be given a small group of children to supervise.
  8. Ultimately the staffs are responsible for all children at all times. They will assist volunteers at any time they require support.
  9. Safety rules are reviewed with children and their chaperones prior to each field trip.
  10. Staff prepares the children for outings / field trips. See guidelines for Planning a Successful Field Trip.
  11. Transportation for field trip will be Edmonton Transit and Yellow Bus Service. The center will not use taxis or parental vehicles to transport children.

Accidents

Accidents do occur despite our best efforts. If your child receives an injury requiring medical attention while in our care, we will immediately notify parent of such an incident and advise same on any action to be taken.

If parents cannot be reached, the emergency contact person will be notified of the incident. It is the daycare’s/OSC’s right to take whatever action they deem necessary.

If for any reason parents cannot adhere to these rules, the daycare/OSC must have a letter from parents releasing the daycare/OSC of any liability.

If your child got non serious incident like a small scratch. The staff will see to it to clean the wound and apply the necessary first aid. A written accident incident report will be made and signed by the staff, director and the parents and will be place in the childes file. If you require a copy it can be requested to the director.

 

CONTACT NUMBERS:

Smart Choice 780-413 8303 11624-81 St
Pebbles OSC 780-473 1780 7720-130 Ave
St. Gerard OSC 780-952 7579 12415-85 St
Licensing Officer 780-422 3442  
Child Abuse Hotline 1-800-387 5437  
Poison Control 1-800-332 1414  
Food Bank 780-425 4190  

 

Discipline Policy to Deal with Agitated Parents

Step one:               Listen to what they have to say

Step two:              Write down their concerns

Step three:           Tell them that you will look into different solutions to their problem and will get back to them on (give them a date and time).

Step four:              If they are irrational and upset and you cannot offer them any satisfaction then tell them that they can talk to the Director. Give them date, time if not immediately.

Step five:               If all else fails and they are still intimidating and agitated, ask them to leave. If they refuse, call the police.

Discipline Policy for Dealing with Children After Conflict has Occurred

Step one:

  • Separate the children

Step two:

  • Deal with the child that is abused
  • Apply 1St Aid if necessary
  • Talk to child about the cause of the incident.
  • Make notes.
  • Encourage the child to find something to do that he is interested

Step three:

  • Talk to the child that hurt the child.
  • Discuss the different methods of dealing with problems that they may have with the other child involved.
  • Discuss with the OSC child what type of discipline should occur.
  • Take notes.

Step four:

  • Notify parents. With severe problems immediate notification is necessary.
  • Incident / accident reports must be filled out and given to the parents when they arrive.