Our Halloween Party will be on October 31, 2016( Monday) at 3:00 p.m. Please send a costume with your child. We will have games and activities. The children will trick or treat through the center. If you would like to send treat with your child, please talk to the staff.
PARENTS AND CHILDREN
Families are asked to raise all grievances at center-level first. This will give those most closely involved an opportunity to address any issues in the light of a detailed awareness of the everyday issues faced at the Centre and a detailed knowledge of the family and child. The Center will maintain privacy and confidentiality to the maximum extent possible and assure families and staff of this.
It will be documented and an investigation will be made by the program director. All information will be filed and a meeting with both the staff and the parent/children concern will be scheduled to deal and find solution to any problem as soon as possible.
PARENT CONCERN POLICY AND PROCEDURES
Parents can openly share to the director or staff any concerns regarding the care for their children.
Staff will deal with parents concern in a positive manner when a family has chosen to approach you with a concern about another staff member. Treat the matter with the utmost confidentiality, and raise the matter with the staff member concerned or with the Director, as you feel appropriate.
Once concern is raised changes/solution must be made as applicable to serve the families and children better.
- Parents will be oriented as they come to register the child. The director will go through the checklist provided by the centre as they come to visit the centre.
Orientation will follow the following steps :
- Show the room
- Show where the medication box is stored, show and instruct parents how to fill out forms for medication as need arises
- Show and instruct parent how to sign in and out in the prescribed sign in sheet
- Let parents read the Parents manuals and sign that they have understood the centre’s policies. Have parents sign the registration forms and orientation checklist
- Introduce the parent to the staff assigned to their child/ren.
- Let the staff orient the parent what to do and bring for their children.
- Let parents be aware that the centre has an Open Door Policy
- After the parent orientation the parent can bring the child in the room and stay with him/ her inside the room for a couple of hours to prevent behavior issues on the child’s start date.
The centre would inform the parents at the time of the registration how the transportation procedure from the school to the centre’s room would be implemented. An agreement between the parents and the centre shall be signed by both parties.
Accidents do occur despite our best efforts. If your child receives an injury requiring medical attention while in our care, we will immediately notify parent of such an incident and advise same on any action to be taken.
If parents cannot be reached, the emergency contact person will be notified of the incident. It is the daycare’s/OSC’s right to take whatever action they deem necessary.
If for any reason parents cannot adhere to these rules, the daycare/OSC must have a letter from parents releasing the daycare/OSC of any liability.
If your child got non serious incident like a small scratch. The staff will see to it to clean the wound and apply the necessary first aid. A written accident incident report will be made and signed by the staff, director and the parents and will be place in the childes file. If you require a copy it can be requested to the director.
|St. Gerard OSC
|Child Abuse Hotline
Step one: Listen to what they have to say
Step two: Write down their concerns
Step three: Tell them that you will look into different solutions to their problem and will get back to them on (give them a date and time).
Step four: If they are irrational and upset and you cannot offer them any satisfaction then tell them that they can talk to the Director. Give them date, time if not immediately.
Step five: If all else fails and they are still intimidating and agitated, ask them to leave. If they refuse, call the police.